Tri-Tronics^®, Inc.

P. O. Box 17660

Tucson, AZ  85731

support@tthorse.com

1-800-808-8423

CUSTOMER SERVICE

FEEDBACK

We value the relationship we have with you, our customer, and we continue to work hard to improve product performance and service. Many innovations and product improvements are a result of customer recommendations and ideas. So that we may continue this relationship we have provided you with a quick and easy way to provide us with your feedback.

PRODUCT REGISTRATION

You can register your product online.  This helps us ensure that you get the quality of service you deserve, if and when you need it.  It also helps us assist you if your unit becomes lost or stolen.

PRODUCT SUPPORT

We want you to be completely satisfied with your Tri-Tronics purchase and we have several different methods available to assist you. 

• The Owners' Guides for most products are available online.  You can read them and/or save them to your computer for future reference.

• We have most commonly asked questions easily available online to assist you in resolving your issue any time of day or night.

• You can contact us online and receive your answer conveniently by email.

• You can contact us by phone at 800-808-8423 (VICE).

WARRANTY

We encourage you to use your new Tri-Tronics product with your horse. If you are not completely satisfied you can return your product within 30 days to the place of purchase for a refund of your purchase price. If your product was purchased directly from Tri-Tronics we will refund the purchase price of the product, less shipping and handling.

A 2-year warranty and 30-day money back guarantee cover the following products:

ViceBreaker H1, H1-2, H1-3, and ViceBreaker H2

The warranty covers all parts and labor and is transferable to a new owner. The warranty does not cover physical damage or abuse. The warranty is void if the product has been altered or if unauthorized service has been attempted. The warranty period begins with the initial purchase from Tri-Tronics or an authorized dealer. Proof of purchase may be required to obtain warranty service.

SHIPPING

A variety of shipping methods are available for new product sales and product repairs.  To discuss the shipping options and prices for your location please contact Customer Service.

If you have a question about an order shipped to us please contact the appropriate carrier.  Below are links for the three most common carriers:

• UPS

• FedEx

• US Postal Service

If you want to track a package shipped from Tri-Tronics and you received an email with a tracking number you can track your package here.  In all cases it is best to contact Customer Service before sending your remote training unit to us for service.